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Jessica Osborne

Director, First-Year Programs


Most recently, Osborne was senior associate director of the Academic Success Center with over 15 years in student services, student success interventions, undergraduate and graduate high-impact practices, learning outcome development, assessment, and research. A native of Kingsport, TN, Osborne has a PhD in education psychology and research from the University of Tennessee, MFA in creative writing from the University of North Carolina at Greensboro, and BA in English from Elon University. She lives in North Knoxville with her spouse and two children.

Favorite Quote: 

"Education is not the filling of a pail but the lighting of a fire." - William Butler Yeates


Ph.D. in Educational Psychology and Research, University of Tennessee, Knoxville

M.F.A. in Creative Writing, University of North Carolina at Greensboro

B.A. in English, Elon University

Awards and Recognitions

2019 Tennessee Association of Student Success and Retention Graduate Student Research Award  

2019 Disability Champion Award – Office of Student Disabilities, UT, Knoxville  

2016 – 2017 Graduate School Fellowship – Bruce Painter and Eva Woody Seaton Fund (awarded, not accepted) 

National College Learning Centers Association and Learning Support Centers in Higher Education National Website Competition Winner: 3rd place Fall 2015 


Peer Reviewed 

Walker, J.P, Pacheco Diaz, N., Parlier, T.P., Rocconi, L. & Osborne, J.D. (2021). Faculty use of end-of-course evaluations. International Journal of Teaching and Learning in Higher Education, (33)2 

Osborne, J.D. Parlier, T.P. & Adams, T. (2019).  Assessing Impact of Academic Interventions Through Student Perceptions of Academic Success. The Learning and Assistance Review. 24(1). 

Manuscripts in Preparation 

Osborne, J.D., Skolits, G.J. Assessing Graduate Student Needs and Responsive Institution Assets: Application of an Asset and Capacity Building Hybrid Framework.  

Osborne, J.D., Skolits, G.J. Responsive Institutional Practices: Leadership, Learning, and Collaboration for Student Success. 


Osborne, J.D. (2014). Spotlight: Student Success Story. National College Learning Center 

Association Newsletter.  

Osborne, J. D. (2013). Assessing Student Impact. National College Learning Center Association 


Osborne, J.D. (2007) On The Diving Rock. Storysouth Literary Magazine. 

Osborne, J. D. (2006) Facelift for Family History. Acres Literary Magazine